We have made security enhancements to our telephone banking platform. If you find that you are unable to access telephone banking, please contact us at 800-244-8161 during normal business hours for assistance.
To experience the speed and security for yourself, add your Bay State Savings Bank Debit Mastercard to your digital wallet and pay with Apple Pay, Samsung Pay, and Google Pay today!
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With Instant Issue, we make it possible so that you can receive your debit card on the spot. Simply visit one of our branches. Our staff will be able to print any of the following cards onsite:
Questions? Just call or contact us online!
Our new EMV Debit MasterCards® generate a unique code that is validated by Bay State Savings Bank for each transaction, and the code cannot be re-used. A fraudster couldn’t make a transaction using a fake card with stolen data at an EMV terminal because it wouldn’t be able to generate the proper code.
If a store or restaurant has its payment information hacked, that information cannot be used to make additional purchases or create new debit cards. With EMV chip cards, each transaction is approved using a unique authentication code, and that code can’t be used again. Further, the microprocessor chips are virtually impossible to duplicate.
Lost or Stolen Card?
If your EMV Debit MasterCard® has been lost or stolen please call (833) 337-6075. By calling this number, you will be able to cancel the missing card and order a replacement.
For more information on EMV Chip Technology, please visit our FAQ page.
Speak with any of our branch representatives and they will be more than happy to assist you.
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What is Card Valet?
Card Valet allows users to customize and protect their debit card via our mobile app, BSSB Mobile. On 4/27/2020, Card Services was upgraded to Card Valet.
It can be accessed by signing into BSSB Mobile and clicking the “hamburger” menu icon in the app’s right hand corner. The feature will be the fifth menu item down entitled “Cards.”
As a user of Card Services, will I need to re-enter my security preferences in Card Valet?
Yes, users of Card Services must manually re-enter their security preferences after 4/27/2020. Previous customizations set in the feature’s predecessor, Card Services, will not carry over into Card Valet.
Why Use Card Valet?
Sign up to use BSSB Mobile today on your Android or iPhone !
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